Vacant job

As a Customer Advisor, you will be part of a driven and engaged team with strong cohesion. You belong to our customer center team, whose goal is to increase the number of transactions. The team supports our franchisees by creating more customer meetings, improving customer care, and proactively targeting the market. This way, we ensure that more customers choose Svensk Fastighetsförmedling!

About the roleAs a Customer Advisor, you will among other things:

• Make proactive and outreach contact with potential customers via phone.

• Market and position Svensk Fastighetsförmedling as the obvious choice for home sellers.

• Contact interested parties to confirm participation and schedule meetings with our agents.

• You will work from our headquarters in central Stockholm and report to our Customer Center Manager.

In the role, we also want you to:

• Help improve existing routines, processes, and scripts to streamline operations and create higher productivity in terms of more booked meetings and faster feedback to our viewing guests.

• Develop communication tools and manage administrative tasks.

• Develop flows for lead management and generation.

Your backgroundYou have experience working with sales and/or appointment booking via phone and have developed good communication skills through this experience, driven by making our customers satisfied. We wish for you to be solution-oriented and have the ability to manage and develop routines and processes in a structured and meticulous way.

The role also requires a willingness to take significant personal responsibility, an inherent drive, and a strong results focus.

Furthermore, you are driven to succeed and believe that the best thing is to work together with other people. You appreciate when things happen and develop. You are proactive, positive, and a team player.

Does it sound interesting?If you fit the above profile, do not hesitate to apply today! For more information about the position, contact Customer Center Manager Elias Akyol at [email protected]. We contact and interview candidates on an ongoing basis.

The position starts with a 6-month probationary period.

Svensk Fastighetsförmedling is Sweden's largest nationwide and independent real estate agency. With us, you become part of an engaged team with 1,250 colleagues who support each other and develop together. We actively work to ensure that you feel comfortable and develop, and have been named one of Sweden's most attractive employers for several years in a row. Through ongoing training, unique tools, and the opportunity to become a co-owner, we create a workplace for the future. Read more about what it is like to work with us at jobb.svenskfast.se.

About usSvensk Fastighetsförmedling is part of the Korall Group, where we have a common purpose to create a sustainable living environment. This permeates all our operations, and together we want to own the concept of sustainable living and fill it with content, services, and actions. We are experts in everything related to housing and can contribute with our knowledge and make a difference. Svensk Fastighetsförmedling, with operations in Spain and Sweden, together with Ordna Bolån, is now part of our corporate structure. In the coming years, we will launch more offerings to facilitate and create conditions for a sustainable living environment from multiple perspectives, from buying, selling, and managing to housing economics and surrounding needs.